2021 covid-19 information
The Legendary Dungeon of Doom Haunted House was faced with a difficult 2020 season. Many changes were made to help reduce the possibility of spreading the Covid-19 virus. Because of endless hours of retrofitting our attraction, we are pleased to say we had a safe and successful season thanks to our fans and staff members following our strict guidelines. Social distancing was strongly enforced, face coverings were always required, timed reservations limited capacity, plexiglass partitions were installed throughout our building, and sanitation took place around the clock. We are excited to push forward into 2021 to celebrate our 25 season anniversary in full force!
Now that a covid-19 vaccine is widely available in both Illinois and Wisconsin, the state of Illinois has finally reached phase 5 of the "Illinois Restored" plan. This states that due to a vaccine being available, all sectors of the economy are able to open with hygienic practices in place. With this in mind, we have made changes for our 2021 season. These changes include:
Timed ticket reservations are no longer required for general admission
Timed ticket reservations will be required for our Fast Pass and VIP tickets
Social distancing markers have been removed
Face coverings will not be required for fully vaccinated customers and staff members
Buried Alive will return for the 2021 season
"Scare-Vision Theater: A Drive-In Movie Experience" will not be returning for the 2021 season
Plexiglass partitions have been removed from inside the attraction
Private groups are no longer guaranteed for general admission or fast pass tickets
Capacity will no longer be limited
Cash sales will be accepted again (ATM on-site)
The Gateway show will return to incorporating multiple groups
Staging/waiting areas within the attraction will not be returning (Excluding Mercy General)
Cast members are no longer required to remain socially distant from our customers
We are grateful for all of our customers that came out to support us during our 2020 season and cannot wait to return to the intense in-your-face haunted attraction that the Chicago-land area has come to love over the past 25 seasons. We have some incredible new experiences in store for the 2021 season and cannot wait to welcome everyone back to The Legendary Dungeon of Doom Haunted House.
2020 covid-19 information
Please note: ALL of the following information is in regards to our 2020 season and will not apply to our 2021 season. For our 2021 Covid-19 protocol, please read the above information.
The Legendary Dungeon of Doom Haunted House has been working nonstop to ensure our customers get to experience one of the highest rated haunted attractions in the nation this halloween season. We are working with multiple companies to ensure a safe, healthy, and sanitized environment for both our customers and our staff members. Throughout the month of July, we will be releasing videos describing in detail every step we are taking to create and maintain a safe environment.
We have broken down each aspect of a safe environment in the videos below. We have also included frequently asked questions and a full statement below.
Please remember that visiting any public space comes with an inherent risk and, although we are doing everything possible to create a safe environment, cannot remove all risks of the Covid-19 virus. It is up to each individual to understand and accept these risks.
This week we are covering the sanitation procedures already in place for the 2020 season. We have been working with multiple companies to find the best products that is health for not only our customers, but our staff as well.
All staff members will be required to participate in a temperature screening before entering the building. If anyone reads a temperature of 100.4 degrees Fahrenheit or higher will be asked to return home.
All staff members will be required to wear a mask before entering the building and during their entire shift.
Hand sanitation stations will be placed throughout the building for both our customers and our staff. Both customers and staff will be required to use the hand sanitizer before entering the building and throughout their experience.
We are closely following both state and city guidelines which may result in customers participating in a temperature screening as well as wearing face coverings throughout their experience inside the building.
This week we are focusing on the steps we are taking to promote social distancing while at our attraction, as well as our brand new ticketing system.
The Legendary Dungeon of Doom Haunted House will be implementing a reservation based timed ticketing system that will act as a digital queue line. This will eliminate the need to wait in a line with a large crowd.
It will be required for all customers to make a reservation before leaving your home. This will allow us to limit the overall capacity of the building to ensure we are following state and city regulations.
Once you have made a reservation, you will only be allowed to enter our parking lot during your time slot. Once you have parked, you must wait in your vehicle until you have received a SMS text message notification letting you know it's your time to enter the attraction.
Because of our new reservation based timed ticketing system and the need to social distance, our indoor waiting line will be changing for the 2020 season. This year we have added social distancing markers that are six feet apart throughout the entire indoor queue line. This has drastically reduced the capacity of the line, so guests will experience much shorter waiting times while indoors.
Although there is always an inherent risk of being in public during this time, The Dungeon of Doom Haunted House will not stop working to help create an environment that is safe for our customers and our staff members. It is the responsibility of each individual to understand that risk.
The Legendary Dungeon of Doom Haunted House has been hard at work modifying our operation to help create a safe environment for our customers and our staff members.
This week we are focusing on all of the changes within the attraction. One of the biggest changes for the 2020 season is the separation between groups. As we mentioned in last week's video, groups will be separated approximately two minutes apart from each other. This will lead to a more intimate and immersive experience unlike we've ever done in the past and will also help enforce social distancing.
Throughout our entire attraction we have added plexiglass shields to allow our actors to still get the intense jump scares you've come to know and love at our haunted house. This allows our actors to get close to the customers while still being separated with a shield.
Our actors within the attraction will also be required to wear either a face shield or a face covering. If the state and city guidelines require it, actors will be required to wear both a face shield and a face covering.
We have also been hard at work creating new experiences and renovating old ones to give our customers something new and exciting for the 2020 season. Attractions like The Boiler Room, Quimby's Slaughter House, The Underworld, and Industrial Chaos have been renovated to incorporate new scares and a new layout.
Our beloved clown room has been torn down and relocated directly after our Freak Show Stage. This relocation has given us a clean slate for a brand new attraction for the 2020 season.
We are getting closer to our massive announcement that we cannot wait to share with everyone. Stay tuned...
Frequently asked questions
Will customers be required to wear face coverings?
Yes, all customers will be required to wear a face covering while experiencing our attraction. Face coverings will not be required while you are in your vehicle.
Will social distancing be enforced? If so, how will it be enforced?
Yes, social distancing will be strickly enforced for not only our customers, but our staff and actors as well. To enforce this, we have made changes to our operation for the 2020 season. This includes:
Will temperature screenings be taking place on site?
Yes, all staff members will be required to participate in a temperature screening every day before entering the building.
Will cash sales be availible on site?
No, all cash transactions have been completely eliminated for the 2020 season to prevent the spread of Covid-19. All sales on site must be done with a credit or debit card.
Will I be able to purchase tickets on site?
In order to safely manage capacity, all customers will be required to make a reservation before arriving on site. However, if we have not reached our capacity, you will have the opportunity to purchase tickets on site. We strongly reccomend making reservations before hand as our capacity is very limited and is likely to sell out in advance.