Question 1

How much are tickets?

Accepted Answer

We offer four different ticketing options at varying prices:

General Admission - $34.99 online or $45.00 on-site cash or card
Fast Pass Admission - $49.99 online only 
VIP Admission - $59.99 online only 
Platinum Admission - $139.99 online only

General Admission tickets are the only haunted hosue tickets sold on-site. Fast Pass, VIP, and Platinum Admission tickets must be bought online.

Tickets can be purchased on our ticketing page here.

It is not required to print out your tickets as the QR code on your phone can be scanned to redeem tickets. 
All sales are final. The Dungeon of Doom Haunted House has a strict no-refund policy.

Question 2

What is the difference between the four ticket options?

Accepted Answer

Each of our tickets include:

General Admission - $34.99 online, $40.00 on-site 
Free parking 
Entry into the attraction

Fast Pass Admission - $49.99 online only 
Free parking 
Entry into the attraction 
Free Buried Alive add-on ($5 value) 
Skip a portion of the GA line (Approx. 40%)

V.I.P. Admission - $59.99 online only 
Free parking 
Entry into the attraction 
Free Buried Alive add-on ($5 value) 
Skip almost the entirety of the line (Approx. 90%)

Platinum Admission - $139.99 online only 
Free parking 
Entry into the attraction 
Free Buried Alive add-on ($5 value) 
Skip the entire line - immediate entry 
Private Platinum indoor lounge with food and drink 
Private bathroom 
Backstage access hosted by an owner and/or manager 
Free printed photo opportunity

All ticket types can be purchased online here.

Question 3

Why is it required to upload an I.D. for my order?

Accepted Answer

Why we require an I.D.
For our premium tickets like Fast Pass, VIP and Platinum tickets, a photo I.D. is required for the safety of your information and to help prevent fraud. The photo of your I.D. is to ensure your order is not fraudulent and has led to drastically reducing fraudulent charges, helping protect your information. Only the I.D. of the person purchasing tickets is required to be uploaded to your order and the other people in your ticket order will never be required to upload or show their ID.

I do not want to upload an I.D., what can I do? 
We strongly encourage uploading a photo of your I.D. as this will ensure the easiest check-in experience. If you are not comfortable uploading your I.D. we are able to manually check your I.D. in person, however this may slow down your experience. At checkout simply upload a "blank" photo (a pet, a headshot, etc) to complete your checkout process. NOTICE: You will be required, without exception, to provide a physical I.D. upon check-in that matches all order information including first name, last name, and billing address. If you have not uploaded an I.D. and are unable to provide a matching physical I.D. you will not be permitted into our attraction.

I am purchasing the tickets but will not be in attendance, what can I do? 
No problem! Simply have the guests who will be in attendance either take your physical I.D. or have them take a clear, in focus photo of your I.D. to provide during check-in. Guests who are not able to provide the physical I.D. of the purchaser or a photo of the purchaser's I.D. will not be permitted into our attraction.

I have minors who do not have an I.D., what can I do? 
Only the I.D. of the purchaser is required. All others in your order are never required to provide an I.D.

Who has access to my I.D. and order information? 
All ticketing orders are processed by the industry leading Fear Ticket / Hytix ticketing company and are securely stored within their system. For more information on their security, click here. 
The Dungeon of Doom Haunted House only allows authorized management to access this information to view your information for customer service purposes such as updating information, looking up orders, and changing ticket types. Your information can never be sold or shared with any third party companies per Fear Ticket's privacy policy.

Can I purchase a skip-the-line ticket on-site to avoid uploading an I.D? 
No, all skip the line tickets such as Fast Pass, VIP, and Platinum tickets must be purchased online through our ticketing system Fear Ticket for inventory reasons to ensure you are skipping the portion of the line you paid for. Only General Admission tickets can be purchased on-site.

Question 4

Can I upgrade or change the date of my order?

Accepted Answer

Can I upgrade my order? 
Yes! All ticket types can be upgraded at any time until they have been scanned. To do this, please head to our ticketing page and click on "To upgrade your existing order or change your date, click here". You will then be asked to enter the order number for the tickets you are looking to upgrade. Once the difference is paid you will receive a new email with your upgraded tickets. Please note that at this point your original order is voided and holds no value.

Can I change the date and time of my order? 
Yes, Fast Pass, VIP, and Platinum tickets can be rescheduled for no additional fee. To change the date and/or time of your ticket, please head to our ticketing page and click on "To upgrade your existing order or change your date, click here". You will then be asked to enter the order number for your tickets found in your confirmation email. Please note that all General Admission tickets are valid any public operating night during the 2026 season. You do not need to choose a date or time. Once scanned, the tickets are used.

Question 5

Can I arrive early or late?

Accepted Answer

Can I arrive early? 
We recommend arriving 20-30 minutes before your scheduled time slot to allow time for parking, walking to the attraction, and our security screening. Early arrivals may be asked to wait until their selected time slot depending on crowd volume.

Can I arrive late? 
All guests must arrive before the posted closing time. Late arrivals after the posted closing time will not be admitted once entry has closed. Fast Pass, VIP, and Platinum Admission tickets may be rescheduled through our ticketing page as long as they have not been scanned and availability remains. Tickets are not refundable for missed arrivals.

Question 6

Can I get a refund for my tickets?

Accepted Answer

No, The Dungeon of Doom Haunted House has a strict no-refund policy.  Refunds will not be issued for any reason.

Question 7

I bought tickets but didn't receive an email?

Accepted Answer

If you have placed an order and have been charged by your bank you will automatically receive a confirmation email from our ticketing provider "Fear Ticket". Please be sure to check your spam folder and junk folder. If you cannot find any confirmation email please confirm on your banking app that you have received a charge, as it is possible that it was flagged or rejected. If you have been charged and cannot find an email please contact us to re-send your email.

You are also welcome to ask our trained ticket staff or request an on-site manager to resolve the issue.

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